Terms & Conditions

‍Company Name:Binkil Ltd

Company Number: 15898712

Registered Address: 28 Brenkley Way, Seaton Burn, Newcastle Upon Tyne, England, NE13 6DUS

Website: www.binkil.com

Contact Email: support@binkil.com

These Terms & Conditions ("Terms") apply to all services provided by Binkil Ltd ("we", "us", "our") to you, the customer ("you", "your"). By subscribing to or using our bin-cleaning services, you agree to be bound by these Terms.

1. Introduction

1.1 These Terms and Conditions ("Terms") apply to all services provided by Binkil Ltd (Company Number 15898712), whose registered office is Unit 3a George Stephenson Business Centre, Comet Row, Newcastle Upon Tyne, NE12 6DU, United Kingdom.

1.2 By subscribing to or using Binkil's services, customers agree to be bound by these Terms and Conditions.

1.3 These Terms form the agreement between Binkil Ltd and the customer for the provision of bin cleaning services.

2. Service Overview

2.1 Binkil provides a professional wheelie bin cleaning and sanitation service for residential customers.

2.2 Services include washing, disinfecting and deodorising bins using specialised cleaning equipment designed to capture wastewater and prevent environmental contamination.

2.3 Services are normally performed after bins have been emptied by the local authority.

2.4 Services may occasionally be affected by operational circumstances including council collection changes, public holidays, adverse weather conditions, vehicle breakdown, route optimisation or safety concerns.

2.5 Where possible Binkil will attempt to reschedule services affected by these circumstances.

3. Subscription Service

3.1 Binkil operates as a subscription-based service.

3.2 Customers subscribe to the service through the Binkil website or through authorised sign-up channels.

3.3 Payment information is securely stored and processed using cloud-based payment processing systems.

3.4 By selecting "Subscribe and Pay" through the Binkil website or payment system, customers provide consent for Binkil to collect recurring payments using the payment method provided.

3.5 Payments may be taken monthly, every six months or annually depending on the payment option selected by the customer.

3.6 All new customers are subject to a minimum three month commitment period from the date the service begins.

3.7 The customer’s first clean will be scheduled to take place within four weeks of the customer successfully signing up to the service.

3.8 Any promotional free bottle of Zoflora offered as part of a promotion will only become claimable once the initial three month commitment period has been completed and all payments due during that period have been successfully made.

3.9 Payments will continue to be collected automatically until formal notice of cancellation is provided in accordance with these Terms.

3.10 Formal cancellation notice must be provided either by email to support@binkil.com or by telephone through Binkil's customer support line. All telephone calls are logged and recorded.

4. Service Schedule

4.1 Binkil operates a structured service schedule.

4.2 General waste bins are cleaned approximately every four weeks.

4.3 Recycling bins are cleaned approximately every eight to twelve weeks depending on operational routing.

4.4 Garden waste bins and food waste bins may be cleaned upon request throughout the year.

4.5 Garden and food waste cleans are provided free of charge and are scheduled as one-off services.

4.6 These additional cleans are subject to operational availability and a fair usage policy.

5. Fair Usage Policy

5.1 The complimentary cleaning of garden waste and food waste bins is subject to fair usage limits.

5.2 Each household may request up to four complimentary garden or food waste bin cleans per calendar year.

5.3 Requests must be made in advance through customer support.

5.4 Binkil reserves the right to refuse or reschedule requests where excessive or unreasonable usage is identified.

5.5 This policy ensures fair access to services across all subscribers.

6. Bin Presentation and Customer Responsibilities

6.1 Customers are responsible for ensuring that bins are emptied by the local authority before cleaning.

6.2 Bins must be placed at the kerbside or agreed cleaning location and be safely accessible to Binkil staff.

6.3 Bins should be presented by 7:00am on the scheduled cleaning day unless otherwise advised.

6.4 Where bins are not presented, not emptied or inaccessible at the time of service, the visit will be treated as completed and will remain chargeable.

7. Council Collection Dependency

7.1 Binkil services depend on bins having been emptied by the local authority.

7.2 If a bin has not been emptied by the council, Binkil will not be able to clean the bin.

7.3 In these circumstances the visit will still be treated as completed and will remain chargeable.

7.4 Customers are responsible for presenting bins for council collection in accordance with their local authority schedule.

8. Contaminated Bins

8.1 Binkil reserves the right to refuse to clean bins that are considered contaminated for health and safety reasons.

8.2 Contamination may include loose or unbagged pet faeces, chemicals, hazardous substances, medical waste or any material that poses a risk to staff safety.

8.3 Where a bin is deemed contaminated Binkil will not clean the bin during the scheduled visit.

8.4 The scheduled visit will still be treated as completed and will remain chargeable.

8.5 Customers must arrange for the contamination to be removed before a future clean can take place.

9. Route Optimisation and Scheduling

9.1 Binkil operates dynamic service routes to maximise efficiency and minimise environmental impact.

9.2 Service dates may occasionally vary due to route optimisation, council collection changes, operational requirements or weather conditions.

9.3 Such adjustments do not constitute a missed service and do not invalidate the customer's subscription.

10. Access and Safety

10.1 Binkil reserves the right to refuse or postpone service where conditions present a risk to staff safety or property.

10.2 This includes situations involving obstructed access, aggressive animals, hazardous waste or unsafe environmental conditions.

10.3 Where this occurs the visit may be rescheduled at Binkil's discretion.

11. Payment and Failed Payments

11.1 Customers must maintain valid payment details for the duration of their subscription.

11.2 If a payment fails Binkil may retry the payment or attempt to recover the outstanding balance.

11.3 Binkil reserves the right to suspend service where payments remain unpaid.

11.4 Outstanding balances may be recovered through debt recovery processes where necessary.

12. Direct Debit Policy

12.1 Where customers pay using Direct Debit they authorise Binkil to collect recurring payments in accordance with the subscription agreement.

12.2 Cancelling a Direct Debit mandate with a bank does not constitute cancellation of the Binkil service.

12.3 If a Direct Debit is cancelled without providing formal cancellation notice in accordance with these Terms, Binkil will continue to provide services and charges will continue to accrue.

12.4 Any outstanding balance created as a result of cancelling a Direct Debit may be recovered by Binkil through alternative payment methods, reinstatement of the Direct Debit mandate or through debt recovery procedures.

12.5 By entering into this agreement the customer authorises Binkil to reinstate a cancelled Direct Debit mandate where necessary to recover outstanding payments until a formal cancellation notice is received.

13. Cancellation

13.1 Customers may cancel their subscription by providing one month's notice.

13.2 Notice must be provided by email to support@binkil.com or by telephone through Binkil customer support.

13.3 Cancellation will take effect after the one month notice period has expired.

13.4 For customers paying monthly, six-monthly or annually, failure to cancel before the next billing cycle will result in the subscription automatically renewing for the relevant billing period.

13.5 Cancellation will take effect only after the current paid billing period has ended.

13.6 Customers who select a six-monthly or annual payment plan and pay upfront may cancel within 14 days of the sign-up date and receive a full refund, provided no services have been carried out during that period.

13.7 After the 14-day cancellation period has expired, payments made for six-monthly or annual service plans are non-refundable, and the customer remains committed for the remainder of the applicable term.

14. Missed Services

14.1 Where a service is missed due to Binkil operational reasons, Binkil will attempt to reschedule the service or provide a service credit.

14.2 Binkil is not responsible for missed services where bins were not presented, not emptied or not accessible.

15. Liability

15.1 Binkil takes reasonable care when performing its services.

15.2 Binkil shall not be responsible for existing damage to bins, wear or fading caused by normal usage, pest activity between cleaning visits or defects in bins provided by the local authority.

15.3 To the fullest extent permitted by law, Binkil's liability shall be limited to the value of services paid for within the most recent billing period.

16. Data Protection

16.1 Binkil processes personal data in accordance with UK GDPR and applicable data protection legislation.

16.2 Customer information is used only for service delivery, billing, customer communication and service administration.

16.3 Binkil does not sell customer data.

17. Changes to Terms

17.1 Binkil reserves the right to amend these Terms and Conditions from time to time.

17.2 Where material changes are made customers will be notified in advance.

17.3 Continued use of the service after such changes constitutes acceptance of the updated Terms.

18. Governing Law

18.1 These Terms are governed by the laws of England and Wales.

18.2 Any disputes arising from these Terms will be subject to the jurisdiction of the courts of England and Wales.

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Terms and Conditions of Service — Residential Window Cleaning

These Terms and Conditions ("Terms") form a legally binding agreement between Window Cleaner (UK) Ltd, registered office 28 Brenkley Way, Seaton Burn, Newcastle upon Tyne, NE13 6DS ("we", "us", "our", "the Company") and the customer named on the order or sign-up form ("you", "your", "the Customer"). By signing up, verbally accepting a quote, placing an order online, or by allowing us to carry out a first clean, you confirm you accept these Terms.

1. Definitions

"Service" means the residential window cleaning service described in Clause 2.
"Property" means the residential address at which the Service is provided.
"Contract" means these Terms together with the order/sign-up details (frequency, price, start date).
"Minimum Term" means the initial 12-month period referred to in Clause 8.
"Renewal Term" means each subsequent 12-month period the Contract automatically renews for after the Minimum Term, as described in Clause 8.
"Operative" means any employee, subcontractor, or agent of the Company carrying out the Service.

2. The Service

We provide a residential window cleaning service using a purified/deionised water-fed reach pole system. Water is filtered to 0 parts per million (0ppm) at the point of use, which allows windows to air-dry naturally without the need for manual drying and without leaving streaks, smears, or watermarks under normal conditions.

Our reach pole system allows us to clean windows up to approximately 42 feet (roughly a 4-storey property) from ground level or from within the boundary of the Property.

We are a ladderless company. The large majority of our Operatives work exclusively from ground level using the reach pole system described above. A small number of Operatives are trained and insured to use ladders, but ladder access cannot be guaranteed on every visit and is provided at our sole discretion, subject to a safe means of access being available.

Unreachable windows: Any window, pane, or section of glazing that cannot safely be reached by our standard reach pole method — including but not limited to windows obstructed by conservatories, extensions, locked gates, dense planting, overhead cabling, skylights, or windows above 42 feet — will not form part of the Service and will be excluded from the price quoted. We will advise you where this applies where reasonably practicable, but the final decision on whether a window can be safely and effectively cleaned rests with the attending Operative on health and safety grounds.

3. Cleaning Frequency

Cleans are carried out on a recurring cycle of every 4 to 6 weeks, depending on your local round, seasonal demand, weather, and daylight hours. Exact visit dates may vary clean to clean and we do not guarantee a fixed day or date. Where a visit falls outside this window (for example due to extreme weather, access issues, or public holidays), the next visit will be brought forward where reasonably possible.

4. Access to the Property

Where possible, we will attempt to contact you (by call, text, or app/email notification) ahead of a visit. However, because we operate on a rolling round, advance notice of an exact time cannot always be guaranteed.

Garden and side access: By entering into this Contract, you grant us and our Operatives permission to access the garden, driveway, side passage, and any other external area of the Property reasonably required to carry out the Service, including where you are not present at the time of the visit. If you do not wish to grant this permission — for example because of pets, security concerns, or a locked gate — you must notify us in writing before your first clean and on any occasion access arrangements change, in which case we may be unable to complete the Service on that visit and Clause 10 (Missed Access) will apply.

You are responsible for ensuring gates, side access, and any areas required for the Service are left unlocked and clear of obstructions (including vehicles, bins, and loose garden items) on the scheduled visit day. We accept no liability for delay, incomplete cleans, or missed visits caused by restricted access.

If you have dogs or other animals with access to the garden, you must ensure they are secured elsewhere during the visit. We reserve the right to decline to enter a garden where an animal is present and not secured.

5. Use of Water Supply

Our reach pole system is fed from a water-fed machine mounted in our vehicle. In order to maintain water quality and ensure a satisfactory, streak-free finish, our Operatives may from time to time need to top up the machine's water supply while on site.

By entering into this Contract, you grant us permission to connect to and use an external outdoor tap at the Property, where one is available, for the sole purpose of filling our on-board machinery so that we can complete the cleaning of your windows to a satisfactory standard. We will act reasonably and only draw the water reasonably necessary to complete the Service at your Property. Any cost of water used in this way is deemed included in the price of the Service. Where no external tap is available or accessible, this will not affect our ability to carry out the Service in the ordinary course, but may occasionally affect the volume of work we can complete from a single tank fill.

6. What Is Included

The Service includes cleaning of external glass and window sills at every visit, using the method described in Clause 2.

Window frames are cleaned on a complimentary, as-needed basis at the Operative's discretion, and are not cleaned as standard on every visit. Frame cleaning is not guaranteed at any specific visit and does not form a contractual part of the recurring Service.

The Service does not include, unless separately agreed and charged for: conservatory roofs, internal glass, gutters, fascias, soffits, solar panels, or any glazing above 42 feet or otherwise excluded under Clause 2.4.

7. Price and Payment

Prices are as set out in your order/sign-up confirmation and are payable by the method agreed at sign-up (typically recurring card or Direct Debit collection). Payment is due in accordance with the billing frequency shown at sign-up, whether or not you are present at the Property on the day of the clean, provided the Service has been carried out or attempted in accordance with these Terms.

We may vary our prices from time to time, for example to reflect increased operating costs. We will give you at least 30 days' written notice (by email, text, or letter) of any price change before it takes effect. If you do not wish to accept a price increase, you may cancel in accordance with Clause 9, but such cancellation during the Minimum Term will still be subject to Clause 8.

If a payment fails or is returned unpaid, we may suspend the Service until the outstanding balance (and any reasonable administration or bank charges we incur as a result) is settled. Continued non-payment may be referred to a third-party debt recovery agency, and you agree to indemnify us for reasonable costs of recovery.

8. Minimum Term, Introductory Pricing and Auto-Renewal

The Contract has a minimum term of 12 months from the date of your first clean ("Minimum Term").

Introductory pricing: Where you have been offered an introductory rate as part of your sign-up (for example a discounted rate of £7 per month, or a promotional period of free cleaning), this rate is offered strictly on condition that you complete the full 12-month Minimum Term, and applies only for the duration of that Minimum Term. The value of any discount or free period is calculated by reference to, and forms part of, the overall consideration for your commitment to the full Minimum Term, and is not a separate, unconditional gift.

At the end of the Minimum Term, your introductory rate will end and your Service will automatically continue at our then-current standard price for your service type and area, unless you have cancelled in accordance with Clause 9. We will tell you the standard rate that will apply at renewal in the renewal notice referred to in Clause 8.4.

Auto-renewal: Unless cancelled in accordance with Clause 9, the Contract will automatically renew for a further fixed term of 12 months at the end of the initial Minimum Term, and thereafter at the end of each subsequent 12-month term, on the same basis (each a "Renewal Term"). Before each renewal, we will email you a renewal notice, sent to the email address held on your account, at least 30 days before the renewal date. The notice will confirm the forthcoming renewal date, the standard price that will apply, and how to cancel if you do not wish to renew.

If you cancel the Contract during the Minimum Term, or during any Renewal Term, for any reason other than those set out in Clause 9 (cooling-off) or Clause 15 (our failure to perform), you will remain liable for payment of the fees that would otherwise have been due for the remainder of that term, calculated at your standard (non-promotional) recurring rate. This reflects our genuine pre-estimate of the loss we incur by providing services, including any discounted introductory rate, on the basis of a full 12-month commitment, and is not intended to penalise you beyond that loss. We may, at our discretion, offer to settle this by way of a single early-termination payment or continued instalments; either way the total remains capped at the fees that would have fallen due for the balance of the then-current term.

9. Cancellation and Cooling-Off Period

If you are a consumer contracting with us at a distance (e.g. by phone, online, or a doorstep sign-up), you have a statutory right to cancel free of charge within 14 days of the date the Contract is entered into, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within this period, simply tell us clearly in writing (by email, text, or letter) that you wish to cancel.

If you ask us to begin cleaning within the 14-day cooling-off period and then cancel, you may be charged a reasonable amount for any Service already provided up to the point of cancellation.

To stop the Contract renewing into a further Renewal Term under Clause 8.4, you must give us at least 14 days' written notice before the renewal date shown in your renewal notice. Once a Renewal Term has begun, cancellation part-way through it is treated in the same way as cancelling during the Minimum Term under Clause 8.5.

We may cancel the Contract at any time by giving you at least 14 days' written notice, or with immediate effect for repeated non-payment, abusive behaviour towards our staff, or a health and safety risk at the Property.

10. Missed Access / Unable to Complete

If our Operative attends and cannot gain access, or cannot safely complete the Service (for example due to a locked gate, an unsecured animal, or unsafe conditions), we will treat this as a missed visit. We will endeavour to notify you and, where reasonably possible, will attempt the visit again at the next scheduled round.

Where a visit is missed due to circumstances within your control (including restricted access under Clause 5) on two or more consecutive occasions, we reserve the right to charge a reduced call-out fee, adjust your billing to reflect the missed clean(s), or suspend the Contract until access is confirmed.

11. Weather and Rescheduling

Cleaning may occasionally be delayed or rescheduled due to adverse weather (such as heavy rain, snow, ice, or high winds) where it would be unsafe or ineffective to carry out the Service. Where this happens we will reschedule to the next reasonably practicable date and this will not be treated as a missed visit under Clause 10.

12. 100% Satisfaction Guarantee

We operate a 100% satisfaction promise. If, following a clean, you are not satisfied that your windows have been cleaned to a reasonable standard, please notify us within 48 hours of the visit, with details (and photographs where possible) of the issue. We will arrange to return and re-clean the affected windows free of charge as soon as reasonably practicable.

This guarantee covers the standard of cleaning achieved using our standard method on reachable windows as described in Clause 2, and does not cover: marks caused by internal condensation, sealant failure, damaged/degraded glass, limescale or mineral staining that requires specialist treatment, or areas excluded under Clause 2.4.

13. Vehicle Parking

You permit us to park our vehicles at, or in the vicinity of, the Property for the duration of the visit as reasonably required to carry out the Service, including on your driveway or on the road immediately outside. We will act considerately, but you accept this may occasionally cause a temporary obstruction to your own vehicle access or that of neighbours, for which we accept no liability provided we have acted reasonably.

14. Property Condition and Customer Responsibilities

You should ensure, so far as reasonably possible, that windows are closed and any window furniture (e.g. blinds, alarm sensors, ornaments on sills) that could be affected by water or vibration is moved clear before our visit.

You should inform us in advance of any known defects that could affect the safe or effective delivery of the Service, including damaged frames, cracked or failing glass units, loose fittings, or blocked drainage near ground-floor windows.

15. Liability and Insurance

We hold public liability insurance and will exercise reasonable skill and care in carrying out the Service. We will not be liable for pre-existing defects in glazing, sealant, or frames (including failed double glazing units that mist up after cleaning due to a pre-existing seal failure).

We are not liable for any loss or damage caused by your failure to disclose a defect under Clause 14, or for damage arising from circumstances outside our reasonable control (see Clause 16).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited.

16. Damage Claims

If you believe an Operative has caused damage to your Property during a visit, you must notify us in writing within 48 hours, with photographs where possible. We will investigate promptly and, where we accept responsibility, will repair the damage or meet the reasonable cost of repair. We are not responsible for damage reported outside this window where it cannot reasonably be verified as caused by our visit.

17. Complaints

If you are unhappy with any aspect of the Service, please contact our customer support team in the first instance so we can put things right. We aim to acknowledge complaints within 2 working days and to resolve them, or provide a clear update, within 10 working days.

18. Force Majeure

We will not be liable for any failure or delay in performing the Service caused by events outside our reasonable control, including extreme weather, road closures, fuel shortages, industrial action, or other circumstances beyond our control. We will resume the Service as soon as reasonably practicable once the event has passed.

19. Data Protection

We process your personal data (including contact details, address, and payment information) in order to provide and administer the Service, in accordance with UK GDPR and the Data Protection Act 2018. We will not share your data with third parties except where necessary to deliver the Service (e.g. payment processors) or where required by law. Further details are available in our Privacy Policy on request.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or operating practices. Where a change materially affects your rights, we will give you at least 30 days' notice before it takes effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

21. General

Assignment: We may transfer our rights and obligations under this Contract to another organisation, provided this does not materially affect the standard of service you receive. You may not transfer your Contract without our written consent.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire agreement: These Terms, together with your order/sign-up confirmation, form the entire agreement between us and supersede any prior discussions or representations.
Governing law: These Terms are governed by the law of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute, save that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

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Contact Us

For cancellations, account queries, complaints or general enquiries, you can reach us at:

Email: support@binkil.com.

Address: 28 Brenkley Way, Seaton Burn, Newcastle upon Tyne, NE13 6DS