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Company Name: Binkil Ltd
Company Number: 15898712
Registered Address: Unit 3a George Stephenson Business Centre, Comet Row, Newcastle Upon Tyne, England, NE12 6DU
Website: www.binkil.com
Contact Email: support@binkil.com
1. Introduction
These Terms & Conditions (“Terms”) apply to all services provided by Binkil Ltd (“we”, “us”, “our”) to you, the customer (“you”, “your”). By subscribing to or using our bin-cleaning services, you agree to be bound by these Terms.
2. Service Overview
2.1. Binkil provides professional outdoor wheelie bin cleaning services for general waste, recycling, food, and garden bins.
2.2. We clean bins on the same day they are emptied by your local authority, subject to accessibility and council scheduling.
2.3. Cleans are carried out on a 4–6 week repeat cycle, depending on your plan and bin type.
2.4. Each clean includes disinfecting, deodorising, and the use of eco-friendly products and water-capture systems.
2.5. Services may be affected by public holidays, severe weather, or road access issues.
3. Customer Responsibilities
3.1. You agree to:
- Present your bins at the kerbside or agreed location by 7:00am on the scheduled day.
- Ensure bins are empty, accessible, and clearly identifiable.
- Avoid placing hazardous materials (e.g. paint, chemicals, faeces, oil) inside bins.
- Notify us of any changes to your bin schedule, address, or access arrangements.
3.2. If a bin is not emptied, accessible, or safe to clean, we reserve the right to refuse service. In such cases, the scheduled clean will be charged in full.
4. Subscription, Fees & Payment
4.1. Our services operate on a monthly subscription basis, with pricing outlined at the point of sign-up.
4.2. Payment is made by Direct Debit or recurring card payment. By choosing either method, you:
- Authorise us to take recurring monthly payments using the details provided.
- Consent to us retrying any failed payment up to three times within a 10-day period.
- Grant us permission to reinstate any cancelled Direct Debit mandate until your 12-month minimum agreement is fulfilled.
4.3. You are responsible for ensuring funds are available on your billing date.
4.4. Failure to cancel your service in line with these Terms (see Section 6) will result in a default. In such cases:
- We may issue a formal demand for payment for the remaining contract value.
- If payment is not made, we may pursue recovery through debt collection agents or civil courts.
- You may be liable for additional fees, legal costs, and interest in line with statutory rights.
4.5. We may revise our prices with 30 days’ written notice.
5. Free Trial & 12-Month Commitment
5.1. New customers may be eligible for a 3-month free trial.
5.2. This offer is conditional upon entering into a 12-month minimum service agreement.
5.3. If you cancel within 14 days of sign-up, you will not be charged and may receive a full refund if payment was taken. This is your statutory cooling-off period.
5.4. Cancellations made after 14 days but before the 12-month term ends will incur an early termination fee equal to the remaining subscription balance.
6. Cancellation Policy
6.1. You may cancel your subscription:
- Within 14 days of sign-up: no charge.
- After 14 days and before the end of your minimum term: subject to an early termination fee.
- After the minimum term: by giving 30 days’ written notice via email or your customer portal.
6.2. Cancellation requests must be received in writing. You will receive confirmation once processed.
7. Moving Home
7.1. If you move to a new address:
- We will continue your service if the new property is within our coverage area.
- If we do not service the new area, the agreement will be terminated and the early termination fee will apply.
8. Service Pause
8.1. You may pause your service once during the 12-month agreement, for a maximum of one calendar month.
8.2. During the pause, both service and billing will be suspended.
8.3. The pause will extend your contract term by one month.
9. Missed or Disrupted Service
9.1. We will make reasonable efforts to clean your bins on the scheduled day.
9.2. Service may be disrupted due to:
- Severe weather
- Road closures or access issues
- Vehicle breakdowns
- Bins not being emptied by the local authority
9.3. If a clean is missed due to our fault, we will reschedule or issue a credit.
9.4. We are not liable for missed cleans caused by circumstances outside our control or by your failure to present the bin.
10. Liability
10.1. We use safe, non-abrasive equipment and take care during cleaning. However, we are not liable for:
- Cosmetic wear or fading
- Pre-existing damage
- Insect activity between cleans
10.2. Our total liability for any claim shall not exceed the amount paid for the affected service month.
11. Data Protection
11.1. We handle your data in line with the UK GDPR. By using our service, you consent to the processing of your personal data for service delivery and administration.
11.2. We do not sell or share your data with third parties, except where necessary for service delivery or legal compliance.
11.3. For more information, see our [Privacy Policy] at www.binkil.com/privacy.
12. Amendments to These Terms
12.1. We may update these Terms from time to time.
12.2. You will be notified of material changes with at least 30 days’ notice by email or website update.
12.3. Continued use of the service after the notice period constitutes acceptance of the revised Terms.
13. Governing Law & Dispute Resolution
13.1. These Terms are governed by the laws of England and Wales.
13.2. Any disputes arising under these Terms shall be resolved exclusively by the courts of England and Wales.
14. Contact Us
For cancellations, account queries, complaints or general enquiries, you can reach us at:
📧 Email: hello@binkil.com
📍 Address: Unit 3a George Stephenson Business Centre, Comet Row, Newcastle Upon Tyne, NE12 6DU
🌐 Website: www.binkil.com
We will respond to your requests promptly and ensure your data is handled in accordance with applicable privacy laws.
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