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Company Name: Binkil Ltd
Company Number: 15898712
Registered Address: Unit 3a George Stephenson Business Centre, Comet Row, Newcastle Upon Tyne, England, NE12 6DU
Website: www.binkil.com
Contact Email: support@binkil.com
These Terms & Conditions (“Terms”) apply to all services provided by Binkil Ltd (“we”, “us”, “our”) to you, the customer (“you”, “your”). By subscribing to or using our bin-cleaning services, you agree to be bound by these Terms.
1. Introduction
1.1 These Terms and Conditions (“Terms”) apply to all services provided by Binkil Ltd (Company Number 15898712), whose registered office is Unit 3a George Stephenson Business Centre, Comet Row, Newcastle Upon Tyne, NE12 6DU, United Kingdom.
1.2 By subscribing to or using Binkil’s services, customers agree to be bound by these Terms and Conditions.
1.3 These Terms form the agreement between Binkil Ltd and the customer for the provision of bin cleaning services.
2. Service Overview
2.1 Binkil provides a professional wheelie bin cleaning and sanitation service for residential customers.
2.2 Services include washing, disinfecting and deodorising bins using specialised cleaning equipment designed to capture wastewater and prevent environmental contamination.
2.3 Services are normally performed after bins have been emptied by the local authority.
2.4 Services may occasionally be affected by operational circumstances including council collection changes, public holidays, adverse weather conditions, vehicle breakdown, route optimisation or safety concerns.
2.5 Where possible Binkil will attempt to reschedule services affected by these circumstances.
3. Subscription Service
3.1 Binkil operates as a subscription-based service.
3.2 Customers subscribe to the service through the Binkil website or through authorised sign-up channels.
3.3 Payment information is securely stored and processed using cloud-based payment processing systems.
3.4 By selecting “Subscribe and Pay” through the Binkil website or payment system, customers provide consent for Binkil to collect recurring payments using the payment method provided.
3.5 Payments may be taken monthly, every six months or annually depending on the payment option selected by the customer.
3.6 Payments will continue to be collected automatically until formal notice of cancellation is provided in accordance with these Terms.
3.7 Formal cancellation notice must be provided either by email to hello@binkil.com or by telephone through Binkil’s customer support line. All telephone calls are logged and recorded.
4. Service Schedule
4.1 Binkil operates a structured service schedule.
4.2 General waste bins are cleaned approximately every four weeks.
4.3 Recycling bins are cleaned approximately every eight to twelve weeks depending on operational routing.
4.4 Garden waste bins and food waste bins may be cleaned upon request throughout the year.
4.5 Garden and food waste cleans are provided free of charge and are scheduled as one-off services.
4.6 These additional cleans are subject to operational availability and a fair usage policy.
5. Fair Usage Policy
5.1 The complimentary cleaning of garden waste and food waste bins is subject to fair usage limits.
5.2 Each household may request up to four complimentary garden or food waste bin cleans per calendar year.
5.3 Requests must be made in advance through customer support.
5.4 Binkil reserves the right to refuse or reschedule requests where excessive or unreasonable usage is identified.
5.5 This policy ensures fair access to services across all subscribers.
6. Bin Presentation and Customer Responsibilities
6.1 Customers are responsible for ensuring that bins are emptied by the local authority before cleaning.
6.2 Bins must be placed at the kerbside or agreed cleaning location and be safely accessible to Binkil staff.
6.3 Bins should be presented by 7:00am on the scheduled cleaning day unless otherwise advised.
6.4 Where bins are not presented, not emptied or inaccessible at the time of service, the visit will be treated as completed and will remain chargeable.
7. Council Collection Dependency
7.1 Binkil services depend on bins having been emptied by the local authority.
7.2 If a bin has not been emptied by the council, Binkil will not be able to clean the bin.
7.3 In these circumstances the visit will still be treated as completed and will remain chargeable.
7.4 Customers are responsible for presenting bins for council collection in accordance with their local authority schedule.
8. Contaminated Bins
8.1 Binkil reserves the right to refuse to clean bins that are considered contaminated for health and safety reasons.
8.2 Contamination may include loose or unbagged pet faeces, chemicals, hazardous substances, medical waste or any material that poses a risk to staff safety.
8.3 Where a bin is deemed contaminated Binkil will not clean the bin during the scheduled visit.
8.4 The scheduled visit will still be treated as completed and will remain chargeable.
8.5 Customers must arrange for the contamination to be removed before a future clean can take place.
9. Route Optimisation and Scheduling
9.1 Binkil operates dynamic service routes to maximise efficiency and minimise environmental impact.
9.2 Service dates may occasionally vary due to route optimisation, council collection changes, operational requirements or weather conditions.
9.3 Such adjustments do not constitute a missed service and do not invalidate the customer’s subscription.
10. Access and Safety
10.1 Binkil reserves the right to refuse or postpone service where conditions present a risk to staff safety or property.
10.2 This includes situations involving obstructed access, aggressive animals, hazardous waste or unsafe environmental conditions.
10.3 Where this occurs the visit may be rescheduled at Binkil’s discretion.
11. Payment and Failed Payments
11.1 Customers must maintain valid payment details for the duration of their subscription.
11.2 If a payment fails Binkil may retry the payment or attempt to recover the outstanding balance.
11.3 Binkil reserves the right to suspend service where payments remain unpaid.
11.4 Outstanding balances may be recovered through debt recovery processes where necessary.
12. Direct Debit Policy
12.1 Where customers pay using Direct Debit they authorise Binkil to collect recurring payments in accordance with the subscription agreement.
12.2 Cancelling a Direct Debit mandate with a bank does not constitute cancellation of the Binkil service.
12.3 If a Direct Debit is cancelled without providing formal cancellation notice in accordance with these Terms, Binkil will continue to provide services and charges will continue to accrue.
12.4 Any outstanding balance created as a result of cancelling a Direct Debit may be recovered by Binkil through alternative payment methods, reinstatement of the Direct Debit mandate or through debt recovery procedures.
12.5 By entering into this agreement the customer authorises Binkil to reinstate a cancelled Direct Debit mandate where necessary to recover outstanding payments until a formal cancellation notice is received.
13. Cancellation
13.1 Customers may cancel their subscription by providing one month’s notice.
13.2 Notice must be provided by email to hello@binkil.com or by telephone through Binkil customer support.
13.3 Cancellation will take effect after the one month notice period has expired.
13.4 For customers paying monthly, six-monthly or annually, failure to cancel before the next billing cycle will result in the subscription automatically renewing for the relevant billing period.
13.5 Cancellation will take effect only after the current paid billing period has ended.
14. Missed Services
14.1 Where a service is missed due to Binkil operational reasons, Binkil will attempt to reschedule the service or provide a service credit.
14.2 Binkil is not responsible for missed services where bins were not presented, not emptied or not accessible.
15. Liability
15.1 Binkil takes reasonable care when performing its services.
15.2 Binkil shall not be responsible for existing damage to bins, wear or fading caused by normal usage, pest activity between cleaning visits or defects in bins provided by the local authority.
15.3 To the fullest extent permitted by law, Binkil’s liability shall be limited to the value of services paid for within the most recent billing period.
16. Data Protection
16.1 Binkil processes personal data in accordance with UK GDPR and applicable data protection legislation.
16.2 Customer information is used only for service delivery, billing, customer communication and service administration.
16.3 Binkil does not sell customer data.
17. Changes to Terms
17.1 Binkil reserves the right to amend these Terms and Conditions from time to time.
17.2 Where material changes are made customers will be notified in advance.
17.3 Continued use of the service after such changes constitutes acceptance of the updated Terms.
18. Governing Law
18.1 These Terms are governed by the laws of England and Wales.
18.2 Any disputes arising from these Terms will be subject to the jurisdiction of the courts of England and Wales.
14. Contact Us
For cancellations, account queries, complaints or general enquiries, you can reach us at:
📧 Email: hello@binkil.com
📍 Address: Unit 3a George Stephenson Business Centre, Comet Row, Newcastle Upon Tyne, NE12 6DU
🌐 Website: www.binkil.com
We will respond to your requests promptly and ensure your data is handled in accordance with applicable privacy laws.
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